Privacy Policy

Data Controller

For the personal data processed through the MYPE IELTS platform, the data controller is MYPE IELTS / MYPE, operated by [INSERT LEGAL NAME OR BUSINESS ENTITY].

1. Information We Collect

Account Information

When you create an account, we may collect:

• Name and email address
• Optional profile details such as target score, test date, learning preferences, current English level, and other information you choose to provide.

Payment and Billing Information

Payments and subscriptions are processed by Paddle, our Merchant of Record and authorised reseller. Paddle handles payments, billing details, invoices, taxes, refunds, and subscription management. Paddle may act as an independent data controller for payment and transaction data. MYPE IELTS does not store your full card details. For more information about how Paddle processes payment and transaction data, please review Paddle's Privacy Notice.

Learning and Practice Data

• Writing responses submitted for AI feedback
• Speaking recordings submitted for AI feedback
• Practice scores, progress history, and performance analytics
• Time spent on exercises and study sessions

Technical Information

• Device type and browser information
• IP address and general location
• Cookies and similar tracking technologies

2. Legal Bases for Processing (GDPR)

We process your personal data on the following legal bases:

• Contract: Account creation, subscription access, delivery of learning features, AI feedback, and progress tracking.
• Legitimate interest: Platform improvement, security, fraud prevention, analytics, and debugging.
• Consent: Marketing emails, optional analytics cookies, and optional permissions such as microphone access for speaking practice.
• Legal obligation: Billing records, tax compliance, accounting, and fraud prevention as required by law.

3. How We Use Your Information

• Provide AI-powered IELTS practice and educational feedback
• Generate a personalised study plan based on your practice results
• Track your progress and highlight areas for improvement
• Process payments and manage your subscription via Paddle
• Send service-related updates and, with your consent, marketing communications. You can unsubscribe from marketing emails at any time.
• Provide customer support
• Improve platform quality, feedback accuracy, and learning features
• Comply with legal obligations

We may use aggregated, anonymised, or de-identified data to improve platform quality, feedback accuracy, and learning features where permitted by law. We do not use identifiable practice submissions for model training unless we have a lawful basis or your explicit consent.

4. AI Processing of Your Data

Our platform uses artificial intelligence to provide educational feedback on your IELTS practice.

• Writing: You submit your own writing responses. AI provides feedback on task achievement, coherence, vocabulary, and grammar for educational purposes.
• Speaking: You submit your own spoken responses. AI provides feedback on fluency, pronunciation, vocabulary, and grammatical accuracy for educational purposes. We do not use speaking recordings for biometric identification or to uniquely identify users.
• Progress tracking: AI identifies patterns in your results to personalise your study plan.

AI feedback is for educational purposes only and may not always be fully accurate. MYPE IELTS does not complete exam or academic work on behalf of users, and does not guarantee IELTS band scores or official exam results. Identifiable user submissions are not sold or shared publicly.

5. Third-Party Service Providers

We do not sell your personal data. We may share it with trusted third-party providers who help us operate the platform, including providers for:

• Hosting and infrastructure
• Payment and billing (Paddle, as Merchant of Record)
• AI processing and feedback generation
• Analytics and platform improvement
• Email communication
• Customer support
• Security and error monitoring

We may also share data when required by law, in connection with a business transfer such as a merger or acquisition, or with your explicit consent.

6. Data Security

We use reasonable technical and organisational measures to protect your personal data, including encryption in transit and at rest, access controls, and secure authentication. However, no system is completely secure. We encourage you to use a strong, unique password and to contact us immediately if you suspect unauthorised access to your account.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request deletion of your account and associated personal data.
• Data export: Receive your data in a portable, machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Restriction: Ask us to restrict how we process your data in certain circumstances.
• Withdrawal of consent: Withdraw consent at any time where processing is based on consent.
• Complaint: Lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at privacy@mype.ai. We will respond within the timeframe required by applicable law.

8. Data Retention

• Account data: Retained while your account is active.
• Practice data: Retained while your account is active or until you request deletion.
• Payment and billing records: Retained as required by applicable law.
• Anonymised analytics: May be retained for longer periods as it no longer identifies you.

You can request deletion of your account and personal data at any time by contacting privacy@mype.ai.

9. Cookies

We use cookies and similar technologies for the following purposes:

• Necessary cookies: Required for the platform to function correctly.
• Analytics cookies: Help us understand how users interact with the platform.
• Marketing cookies: Used only where applicable and with your consent.

You can manage or disable cookies through your browser settings or through cookie preferences where available. For more details, see our Cookie Policy.

10. International Data Transfers

Your data may be transferred to and processed in countries outside your own, including countries that may have different data protection laws. Where required, we use appropriate safeguards such as Standard Contractual Clauses or equivalent legal mechanisms to protect your data during international transfers.

11. Children's Privacy

Our service is intended for users aged 16 and older. Users under 18 should use the service with permission from a parent or guardian. We do not knowingly collect personal data from children under 16. If you believe we have collected such data, please contact us at privacy@mype.ai and we will delete it promptly.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. For significant changes, we will also notify you by email.

13. Contact Us

If you have questions about this privacy policy or our data practices, please get in touch: