Privacy Policy

1. Information We Collect

Personal Information

When you create an account or use our IELTS prep services, we may collect:

• Name and contact information (email address)
• Profile information (target IELTS score, test date, learning preferences)
• Payment information (processed securely through Stripe)
• Educational background and current English proficiency level

Learning and Practice Data

We automatically collect information about how you use our platform:

• Mock test responses, scores, and performance analytics
• Writing samples submitted for AI feedback
• Speaking recordings for pronunciation analysis
• Learning progress, strengths, and areas for improvement
• Time spent on practice exercises and study sessions

Technical Information

• Device information and browser type
• IP address and general location data
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information to:

• Provide personalized IELTS preparation and AI-powered feedback
• Generate your customized learning plan based on mock test results
• Track your progress across all four IELTS skills (Listening, Reading, Writing, Speaking)
• Improve our AI algorithms for more accurate band score predictions
• Process payments and manage subscriptions
• Send important updates about your learning progress and test preparation
• Provide customer support
• Comply with legal obligations

3. AI Processing of Your Data

Our platform uses artificial intelligence to provide feedback on your IELTS practice. This includes:

• Writing Analysis: Your essays are analyzed by AI to provide feedback on task achievement, coherence, vocabulary, and grammar — the same criteria used by IELTS examiners.
• Speaking Analysis: Your recorded responses are processed to evaluate fluency, pronunciation, vocabulary, and grammatical accuracy.
• Progress Tracking: AI identifies patterns in your performance to highlight areas needing improvement.

Your practice data helps us improve our AI models for all users, but individual responses are never shared publicly or sold to third parties.

4. Information Sharing

We do not sell your personal information. We may share your information in these limited circumstances:

• Service Providers: Third-party companies that help us operate our platform (hosting, payment processing, AI services)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions
• With Your Consent: When you explicitly agree to share information

5. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure authentication using industry-standard protocols
• Regular security audits and assessments
• Access controls limiting who can view your data

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data and practice history
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Export: Download your progress data in a portable format
• Objection: Object to certain processing activities

To exercise these rights, contact us at privacy@ieltsprep.com or through your account settings.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. Specifically:

• Account information: Until you delete your account
• Practice data and progress: Until you delete your account (or 2 years after inactivity)
• Payment records: As required by law (typically 7 years)
• Anonymized analytics: May be retained indefinitely to improve our platform

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

9. International Transfers

Your information may be transferred to and processed in countries other than your own, including the United States where our servers are located. We ensure appropriate safeguards are in place to protect your data during international transfers.

10. Children's Privacy

Our services are intended for users aged 13 and older. If you are under 18, please have a parent or guardian review this policy with you. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will also send you an email notification.

12. Contact Us

If you have questions about this privacy policy or our data practices, contact us: